Refund & Returns Policy

We want you to love what you ordered. If something is not right, here is exactly how returns and exchanges work at Luxe Lingeries.

You have 7 days

You can request a return or exchange within 7 days of receiving your order. Message us on WhatsApp at +92 312 7061545 or email luxelingeriesofficial@gmail.com. Send your order number and a photo of the item, and we will guide you from there.

Conditions for intimate wear

Lingerie and nightwear are intimate items, so hygiene rules apply. We can only accept items that meet all of these conditions:

• Unworn and unwashed. You may try items on over your own garments.
• All tags and hygiene liners still attached.
• Returned in the original packaging.

We cannot accept items that were worn, washed, perfumed, or damaged after delivery. Panties and thongs can only come back with the hygiene seal unbroken.

Wrong, damaged, or defective items

Did we send the wrong item, or did it arrive damaged? We will replace it or refund you in full, including delivery charges. Please report it within 48 hours of delivery and attach photos.

Size exchanges

Wrong size? We happily exchange it for a different size within 7 days, subject to stock. You pay the return delivery, and we ship the replacement free. Check our Size Guide before ordering to get the fit right the first time.

Refunds

Once we receive and inspect your return, we approve and send your refund within 7 working days. For Cash on Delivery orders, we refund by bank transfer, JazzCash, or Easypaisa. We confirm every refund on WhatsApp or email.

How to send a return

After we approve your return, we share the return address and simple instructions on WhatsApp. Please pack the item securely and use a tracked courier service. Items lost in return transit remain the customer’s responsibility.