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Privacy Policy
Luxe Lingeries runs luxelingeries.net. This page explains what information we collect, why we collect it, and how we protect it. When you use our website, you agree to this policy.
Information we collect
- Order details: your name, phone number, delivery address, and email address. We need these to deliver your order and keep you updated.
- Payment details: we currently accept Cash on Delivery, so we never see or store your card numbers. If we add online payments later, the payment company will process them, not our servers.
- Browsing data: like most websites, we use cookies and analytics tools such as Google Analytics to understand how visitors use the site. This data stays anonymous.
- Messages: when you contact us through the contact form, email, or WhatsApp, we keep the conversation so we can help you properly.
How we use your information
- We process and deliver your orders, and we send updates by SMS, email, or WhatsApp.
- We answer your questions and handle returns and exchanges.
- We study anonymous browsing data to improve our website and products.
- We send occasional offers only if you agree, and you can opt out at any time.
What we never do
We never sell, rent, or trade your personal information. We share your name, phone, and address only with the courier company that delivers your parcel. Every order ships in plain packaging with no product details on the outside.
Security and your rights
The site runs on HTTPS and we monitor it for security threats. We keep order records for accounting and to serve you faster on repeat orders. You can ask us for a copy of your data, or ask us to delete it, at any time.
Contact
For any privacy question, email luxelingeriesofficial@gmail.com or message us on WhatsApp at +92 312 7061545. Luxe Lingeries, Lahore, Punjab, Pakistan.